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At Offaly Pet Sitting Limited we respect the privacy of all our clients and understand that you care about how your personal information is used.  We are committed to protecting all personal data in accordance with the General Data Protection Regulations (GDPR, 2018), and will only collect the necessary data for the purposes of providing our services to you.

 

This Privacy Statement explains how your personal data is collected, how it is used and your rights under the law.

 

Please read this privacy policy carefully and contact us if you have any questions or concerns about your privacy.

 

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1) Who we are?

 

Offaly Pet Sitting Limited is a company registered in the Republic of Ireland under company number 593349

Registered address; The Gate Lodge, Ross Road, Screggan, Co.Offaly, Ireland, R35 KV06

Email Address; info@offalypetsitting.com

Phone; 0872732914

 

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2) What is personal data?

 

‘Personal data’ is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’, such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

 

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3) What information do we collect?

 

We may collect all or some of the following personal data:

 

• Name

• Postal address

• Email address

• Telephone number

• Alternative contact name

• Alternative postal address

• Alternative email address

• Alternative telephone number

• Property access codes

• Pet photos & pet information

• Payment Information – not directly collected or stored by Offaly Pet Sitting Limited, only used by third parties for payment processing (See section 7)

 

Most data is collected on initial contact, either through our website, Facebook pages or via telephone when we are contacted by potential clients. Further personal data is then collected in person when we meet with potential clients, as this data is required and necessary in order to enter into a contract and allow us to provide the pet care services that are requested by you the client.

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

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4) Cookies

 

Our website uses cookies to distinguish you from other users of our site, website performance and analytics.  This enables us to provide you with a good experience when you browse our site.

 

In order for our website to work properly, a small data file (“cookie”) must be downloaded and stored on your device. By default, we use several persistent cookies for purposes of session and user authentication, security, keeping the User’s preferences (e.g., regarding default language and settings), connection stability (e.g., for uploading media, using e-Commerce features, etc.), monitoring performance of our services and marketing campaigns, and generally providing and improving our Services.

 

If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise adversely affect your user experience.

 

 

5) How do we use personal data?

 

Under the terms of the GDPR, it is important to ensure we always have a lawful basis for using personal data, and that we meet certain conditions before we are allowed to use your data in the manner described in this Privacy Policy.

 

We take our responsibilities under data protection laws extremely seriously, including meeting these conditions. To use your personal data, we will rely on the following conditions, depending on the activities we are carrying out:

 

• Consent - When we are contacted in relation to our business you are consenting us to use your personal data in order to respond to your queries. We hold recent, clear, explicit, and defined consent for your data to be processed for a specific purpose.

• Contract - You have given consent when entering into a contract with us in order for us to carry out the services requested. The processing is necessary to fulfill or prepare a contract for you.

• Legitimate Interest - It is in our legitimate interests to collect your personal data as it provides us with the information that we need to provide our services to you more effectively.

 

The personal data we collect will be used for the following purposes:

• Responding to queries via our website or Facebook pages

• Communicating with you; this may be via e-mail or phone

• Providing our pet sitting services at your home address

• Personal details are required for entering a service agreement contract between you and Offaly Pet Sitting Limited

• Personalised client account set-up online using Pet Sitter Plus Software, for booking services and invoicing purposes

 

The website of Offaly Pet Sitting Limited contains information that enables a quick electronic direct communication with us, which also includes a general address of the so-called electronic mail (e-mail address). If a data subject contacts the controller by e-mail or via a contact form, the personal data transmitted by the data subject are automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the data controller are stored for the purpose of processing or contacting the data subject.

 

Our website is operated by Wix.com Ltd. For their full privacy policy please visit: https://www.wix.com/about/privacy

 

 

6) Links to other websites

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Our website may contain links to and from the websites of our partners, advertisers and affiliates, such as Facebook, Google and Twitter. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

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• Facebook Privacy Policy can be found here: https://www.facebook.com/privacy/explanation

• Google Privacy Policy can be found here: https://policies.google.com/privacy

• Twitter Privacy Policy can be found here: https://twitter.com/en/privacy

 

 

7) Do we share personal data?

 

Personal data may be shared with the following third parties in order to supply services to you on our behalf, for example payment processing. In some cases these third parties may require access to some or all of your personal data we hold.

 

• Pet Software Ltd - Offaly Pet Sitting Limited uses Pet Sitter Plus Software through Pet Software Ltd to store personal client data for online access. Clients may choose to store credit card details on their account, but it is not a requirement by Offaly Pet Sitting Limited. For their full privacy policy please visit: https://www.petsitter-plus.com/privacy-policy

• Stripe Inc. - Clients may choose to make payments online using Pet Sitter Plus, and payments are handled by Stripe Inc. For their full privacy policy please visit: https://stripe.com/ie/privacy

• SumUp Payments Limited - On occasions, Offaly Pet Sitting Limited accepts direct card payments through SumUp Payments Limited. For their full privacy policy please visit: https://sumup.ie/privacy/

 

Your personal data will not be shared with any other third party business, unless required to do so by law. We will not use your personal information for any marketing purposes or send any unlawful marketing or spam.

 

 

8) How and where do we store and process personal data?

 

All information you provide to us is stored locally on our secure servers and (in the case of payment information) with Pet Sitters Plus secure software. Data records are kept in our secure home office under lock & key with no connection between the client (name or address) and keys. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

 

Where you have chosen a password to access certain parts of our site and Pet Sitters Plus Client access portal, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent un-authorised access.

 

 

9) How long do we keep your personal data for?

 

Offaly Pet Sitting Limited will not keep your personal data for any longer than is reasonably necessary to allow us to provide the services that are requested, and will be deleted from our client database.

 

Your personal data including name, address, contact details, pet details & home access details will be kept for 3 years from ceasing services.

 

Comments on social media or website blog will be kept as long as article is still active.

 

 

10) Your Rights

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You have rights to your data, which we respect and will always work to uphold to the best of our ability. You may manage your consent or withdraw consent with us by contacting Offaly Pet Sitting Limited at anytime.

Under the GDPR, you have the following rights:

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• Right to be informed - about our collection and use of your personal data.

• Right of access - the personal data we hold about you.

• Right to rectification - have your personal data amended if requested if it is inaccurate or incomplete.

• Right to erasure – to delete or remove an individuals data if requested.

• Right to restrict processing - (i.e. prevent) the processing of your personal data.

• Right to data portability – providing individuals with their data to it can be reused for their own purposes or across different services.

• Right to object - to us using your personal data for a particular purpose or purposes.

• Rights in relation to automated decision-making and profiling. We do not use your personal data in this way.

 

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11) Contact us

 

If you have any questions regarding your personal data and data protection or complaints and comments about this Privacy Policy, please contact us in the first instance. Email: gemma@offalypetsitting.com

 

If you have concerns regarding our processing of your personal data or are not satisfied with our handling of any complaint or request by you in relation to your personal data, you also have the right to make a complaint to the Irish Data Protection Commissioner. Email: info@dataprotection.ie

 

 

12) Changes to this Privacy Policy

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We may change this Privacy Policy from time to time and the change will take effect once the revised Privacy Policy is available on this site. Therefore, please refer to this policy each time you submit your personal information. Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy.